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What to expect
Here is exactly what happens after you ask for a price or book, so nothing is a surprise.
An honest note first
Wrenly Home is new. We started in the Peoria area in October 2026, so there are no reviews or customer counts to show yet, and we're onboarding our first local cleaners now. That's why every date below is a request until a cleaner confirms it, and why you get a full refund if we can't schedule your first visit within 10 days.
After you ask for a price or a call back
Within about 15 minutes
If you asked us to email your quote, it arrives with a link back to your price, choices filled in. Nothing is booked or charged.
Within 1 business day
If you asked a question, a person replies by phone or email, with the earliest first-visit date we can offer in your area.
One follow-up, then we stop
If you don't book, we send at most one follow-up email. Reply "stop" anytime and we won't email again.
When you book
Pick a date and a 2-hour window
Any day of the week, from 3 days out. You pay on Stripe's secure checkout; we never see your card number.
We confirm your date
Your date is confirmed by email once a local cleaner confirms it, within 1 business day. If it can't be staffed, we offer the nearest date we can, or a full refund.
Before the visit
Reply with access details (door code, key or lockbox, parking, pets). You don't need to be home. Tips: how to prepare for a house cleaner.
The clean itself
The cleaner follows the same written checklist every time, and brings the supplies. A recurring plan starts with a top-to-bottom deep clean, then the regular visits. See exactly what's included (and what isn't) for each service.
Your home is cleaned by an established local cleaning professional or small cleaning company we subcontract with (we're new and are onboarding our first local cleaners now). Before one takes a Wrenly job, they must give two references we contact (or one reference plus a past client or photos of their work), complete a paid trial clean we inspect against our checklist and your rating, carry their own liability insurance (we keep their certificate of insurance on file) and sign a subcontractor agreement.
After the visit
- Something missed? Tell us within 48 hours and we re-clean those areas free: the 48-hour re-clean guarantee.
- Skip, change or cancel free with 48 hours' notice; recurring plans have no contract: cancellation policy.
- Billing and receipts: manage your plan.