Cancellation, skip and refund policy

Last updated 2026-10-22. Wrenly Home is a brand of King Holdings Ventures LLC, 217 Cloverfield Drive, Chillicothe, IL 61523.

Recurring plans

• Cancel anytime. Cancel in your billing account or by email. Cancellation takes effect at the end of the billing cycle you've already paid for; we still do any visit you've paid for in that cycle, or refund it if you prefer.
• No contract, no cancellation fee.
• Skip or reschedule a visit free with at least 48 hours' notice. A skipped visit is credited to your next cycle.
• Pause for up to 8 weeks by emailing us; we pause billing while you're paused.

Late cancellations and lockouts

If you cancel or reschedule a visit with less than 24 hours' notice, or the cleaner can't get in at the scheduled time, we may charge a $40 fee, most of which goes to the cleaner who held the time for you. We waive it for genuine emergencies.

One-time deep and move-out cleans

• Cancel 24 hours or more before the visit: full refund.
• Less than 24 hours: full refund minus the $40 late-cancellation fee.
• If we can't schedule your first visit within 10 days of booking, or we cancel on you, you get a full refund.

If something is missed

If something on our checklist was missed, tell us within 48 hours of the visit (a photo helps) and we will come back and re-clean those areas free, usually within 3 business days. If a re-clean doesn't work for you, we credit the price of that visit instead (or refund it, up to the visit price, if you have no upcoming visit).

How refunds are paid

Refunds go back to the original card through Stripe and usually appear within 5-10 business days.

Questions: landonking0809@gmail.com.