Terms of service
Last updated 2026-10-21.
These terms are an agreement between you and King Holdings Ventures LLC ("we", "us"), an Illinois limited liability company at 217 Cloverfield Drive, Chillicothe, IL 61523, which operates the Wrenly Home brand, for residential cleaning services booked through wrenlyhome.com.
1. The service
We arrange residential cleaning visits at the address you give us, following the checklist for the service you book (see what's included). Visits are performed by independent local cleaning professionals and cleaning companies that we subcontract with; they are not our employees. We are responsible to you for the service you booked.
2. Booking and scheduling
After you book we confirm your first visit date and arrival window by email within one business day. Arrival windows are estimates. If we cannot schedule your first visit within 10 days of booking, we refund you in full.
3. Prices and payment
Prices are shown before you book and depend on bedrooms, bathrooms, service and frequency. Payments are processed by Stripe; we do not store your card number. For recurring plans, you pay for the first-visit deep clean when you book, and you authorize us to charge the recurring per-visit price once per billing cycle (every week, every two weeks or every month) until you cancel. If your home is substantially larger or in a much different condition than described, we'll contact you before the visit with a revised price, which you may accept or decline for a full refund.
4. Discounts and credits
Promotion codes (for example WELCOME40) apply once, to new customers, and have no cash value. Referral credits are issued after the referred customer's first paid visit is completed.
5. Cancellation, skips and refunds
See our cancellation policy, which is part of these terms.
6. Satisfaction guarantee
If something on our checklist was missed, tell us within 48 hours of the visit (a photo helps) and we will come back and re-clean those areas free, usually within 3 business days. If a re-clean doesn't work for you, we credit the price of that visit instead (or refund it, up to the visit price, if you have no upcoming visit).
7. Your responsibilities
- Give accurate home details and safe access at the scheduled time (key, code or someone home).
- Secure pets, valuables, cash, firearms and fragile or irreplaceable items, and tell us about delicate surfaces.
- Make sure water and electricity are on.
- Don't ask cleaners to do work outside the booked service, anything unsafe, or anything listed as not included.
Cleaners may decline or stop work in unsafe or unsanitary conditions (for example aggressive animals, biohazards, pests, or harassment); such a visit may be charged as a late cancellation.
8. Damage and claims
If you believe something was damaged or is missing after a visit, tell us in writing within 48 hours with photos. We'll investigate promptly and, if we're responsible, arrange repair, replacement or reimbursement. We are not responsible for pre-existing damage, normal wear, items that weren't properly secured, or damage caused by defective or improperly installed items. To the extent permitted by law, our total liability for any claim relating to a visit is limited to the amount you paid for that visit, except where a greater liability can't be limited by law.
9. Non-solicitation
Because we invest in finding and checking cleaning pros, please don't hire a cleaner or cleaning company you met through us directly for 6 months after their last visit with us. We will not enforce this against the cleaner, who is free to work for anyone.
10. Communications
We'll contact you by email about your bookings. We only send text messages if you ask us to, and we never send marketing texts or calls without your written consent.
11. Changes and governing law
We may update these terms; changes apply to visits booked after the update. These terms are governed by the laws of the State of Illinois. Contact: landonking0809@gmail.com, or by mail at King Holdings Ventures LLC, 217 Cloverfield Drive, Chillicothe, IL 61523.